Section 1. General terms
1.1. The present Rules (hereinafter referred to as Rules) regulate relations between the Consumer - the person who has intention to order or get, or ordering, getting and using services (goods) only for the personal, family and other needs which are not connected with implementation of business activity (hereinafter referred to as "Visitor") and IP Bulatov A.G.(hereinafter referred to as "Performer"), who is rendering services to Visitors at the territory of the Health center «Thermal SPA Alexandria».
1.2. Health center «Thermal SPA Alexandria» is multifunctional complex located at the address: Chelyabinsk region, Etkul district, village Pechenkino, territory of IP Bulatov A.G.
1.2.1. Territory of Health center «Thermal SPA Alexandria» includes:
- the water and entertaining pool area, among them: adult and children's pools, outdoor jacuzzi;
- thermo-relaxation zone (cedar sauna, Turkish hammam);
- food service zone (restaurant, phyto bar);
- zone of locker rooms;
- a sanitary and hygienic zone (changing rooms, personal lockers for clothes and personal belongings, showers and toilets);
- cash desk (reception).
1.3. The present Rules are obligatory for all Visitors who are in the territory of the Health center «Thermal SPA Alexandria». Before signing of the contract of paid rendering services (i.e. before payment of visiting of the Health center) the Visitor is obliged to peruse these Rules. Receiving an electronic bracelet is confirmation that the Visitor perused these Rules, completely agrees with them and undertakes to follow them, bearing risk of adverse effects in case of their violation. During the visit of Health center by an organized group of persons, all members of the group, including the head of group, take responsibility for observance of these rules.
1.4. Rules of Health center, instructions of use of the pool on the territory of the center are written in accordance with current legislation of Russian Federation.
1.5. Visitor takes the responsibility for consequences that arose in the territory of the Health center owing to ignorance and/or non-compliance with these rules and/or instructions (rules) for use of water attractions in the pool area.
1.6. Information about a trade name, location, an operating mode of the Performer, phone numbers of Administration are placed at the reception desk located at an entrance to Health center on a reception in the place, accessible to the Visitors. At the reception desk, there are the list of services, the price list for the rendered services, present rules, the Customer Feedback Book and other necessary information, according to the legislation of the Russian Federation.
1.7. Present rules establish a service order (rendering services) of visitors of the Health center, requirements of safety, hygiene and other requirements, the rights, duties and limits of responsibility of the Health center and Visitors, terms of sale of tickets and rendering additional services, the prohibitions on visit of the pool, the rules of visit of the pool by minors, instructions for use of changing rooms and shower, requirements and recommendations about application of swim wears, rules of conduct in the pool, rules of visit of a sauna and hammam, as well as an operations procedure of visitors in emergency situations.
Section 2. General rules of use the services
2.1. The right of visit of the Health center «Thermal SPA Alexandria» (hereinafter referred to as Health center) is provided only to the persons who received an electronic bracelet.
2.2. Visitors have the right to be in the territory the Health center only in the determined working hours of the Health center. Working hours of the Health center are specified at an entrance, at the reception desk as well as on the website of the company. Visitors are obliged to free the territory of the Health center after ending of its working hours.
2.3. Time of stay in the pool shall be controlled by the visitors themselves.
2.4. The entrance of visitors to the pool shall be stopped 30 minutes before end of working time.
2.5. Sale of services in separate tariffs stops beforehand taking into account time necessary for rendering the acquired service.
2.6. Visitors have to treat with respect to each other and not disturb the leisure of other Visitors.
2.7. Professional photos and video filming for commercial purposes are forbidden at the territory of the Health center. It is forbidden to use images of symbolic (logo) of the Health center, video and photographic materials for advertising, commercial purposes without the permission of Administration of the Health center. Only the Administration of the Health center has the exclusive right of the publication of photo materials, broadcast of the videos shot in the Health center.
2.8. For security reasons and for prevention of acts of terrorism, visitors are obliged to show to security service of the Health center contents of personal belongings for checking.
2.9. For the sake of safety of Visitors there is video surveillance in all pool area (except for changing rooms, showers and toilets).
2.10. According to the Article 32 of the Act of the Russian Federation "Consumer Right Protection Law" and to the Article 782 of the Civil Code of the Russian Federation Health center does not return money for the rendered services.
2.11. Visitors have to fulfill the requirements of staff of the Health center for the reasons of safety, maintenance of an order and purity at the territory of the Health center.
2.12. In case of unforeseen, extreme or emergency situations, visitors are obliged to leave the Health center immediately.
2.13. Visitors are forbidden to enter any technical and service premises equipped with the plate «Вход воспрещен» ("Trespassing prohibited") or «Служебное помещение» ("For staff only"). The visitors who got into such rooms bear full responsibility for the malfunctions and accidents occurred in this zone.
2.14. Any advertising, trade, commercial activity, which is not coordinated with Administration, is forbidden at the territory of the Health center.
2.15. Visitors are forbidden to use not for designated purpose the furniture all over the territory of the Health center.
2.16. The zone of carrying out paid additional service can be limited for other Visitors.
2.17. A water and entertaining zone (the pool, a thermo-relaxation zone (a sauna, a bath) as well as a zone of rendering services of public catering (restaurant, the phyto bar) stop the functioning 30 minutes before closure of the Health center.
Section 3. Prohibition on visiting of the Health center
3.1. Persons of all age categories, besides the exceptions provided by these rules have rights for visit of the Health center.
3.2. Visit of the Health center is forbidden:
• to the persons having infectious, sharp viral, contagious skin and venereal, fungal diseases; open wounds and any other diseases which can pose a threat to health of other visitors;
• to the persons suffering cardiovascular diseases, mental diseases (posing a threat for people around), with urgent surgical pathology;
• to the persons with open, infectious wounds, aseptic bandages suffering furunculosis, conjunctivitis, helminthiases;
• to persons during exacerbation of chronic diseases;
• to the persons having tendency to allergic reactions;
• to drunk persons as well as to the persons which are under the influence of the narcotic, psychotropic or other stupefying substances;
• to persons, whose behavior can pose a threat to an order, safety, to a hygienic condition of the Health center or contradicts the common precepts of decency;
• to persons with other indispositions constituting danger to their personal health and safety and also to health and safety of other visitors;
• to persons who have no electronic bracelet;
• to persons up to and including 17 years old without adults.
The visitors of the Health center who broke the prohibition specified in the present point bear full damage liability, caused to their health, health of other visitors and the subsequent expenses
3.3. At emergence of suspicions concerning presence at the visitor of the disease specified in the present section, the Administration of the Health center has the right to demand from the Visitor to declare the allowing medical certificate for the visit of the pool.
3.4. Visit of the pool with animals is forbidden.
Section 4.
Procedure for payment of services. Electronic bracelet, its appointment and use
4.1. The following tariff policy works in the pool:
- visit of aqua park is free for children up to 5 years old,
- for children the from 5 to 12 years old the children's ticket must be acquired,
- the adult ticket must be acquired by persons who are already 18 years old at the date of visit of aqua park.
4.2. The paid time confirms the right of the Visitor to use services of the pool during the whole time according to the paid tariff. If the visitors who already left the pool area shows willingness to get repeatedly on the pool area, they have to acquire the new ticket.
4.3. The visitor visiting the Health center for an unlimited tariff, loses the right for use of services of the pool when passing a turnstile at the exit. In this case, money for unused time is not subject to return to the visitors and they has to acquire the entrance ticket for repeated visit of the pool according to the current price list.
4.4. The cost of services of the Health center is established by the Price list approved by the Administration. Ticket prices are specified a reception of the Health center and on the website.
4.5. Tickets can be acquired on a reception, located in the territory of the Health center, as well as online. The visitor is obliged to pay services of the Health center in the size of 100% according to the current price list.
4.6. Information on actions is located reception desk and on the website of the Health center.
4.7. Visitor must show document of identification upon purchase of the ticket at the request of staff.
4.8. Sale of tickets can be temporarily suspended due to technical malfunctions or when all lockers for storage of things are occupied.
4.9. Upon purchase of the ticket the administrator gives to the Visitor the control cash voucher and an electronic bracelet. The control cash voucher has to be kept by the visitor until the end of visit of the Health center.
4.10. The visitor is obliged to fill out the receipt on acquaintance and observance of these rules and responsibility for children. before receiving an electronic bracelet.
4.11. The hotel guest when receiving an electronic bracelet is obliged to specify the room number. In case of damage, loss or a non-return of a bracelet, the visitor bears responsibility according to these rules.
4.12. The guest of hotel with accommodation have the right of unlimited visit of a water and entertaining zone (the pool, including the thermo-relaxation zone (a sauna, a bath)).
4.13. The electronic bracelet is the entrance ticket for the territory of the Health center for use of services of the pool, sauna and hammam, a key from a personal locker and also is payment for goods and services of the Health center. All information on the acquired goods and services collects in electronic form in the uniform database of the Health center and on a bracelet.
4.15. Visitors have to enter via the entrance terminal after receiving electronic bracelets, one by one, and have to show the control cash voucher on turnstiles. For pass through a turnstile, the visitor needs to bring a bracelet to the reader located on an entrance. Computation of time, carried out in the pool, begins in 10 minutes from the moment of issue of the control cash voucher to the visitor and comes to the end while the visitor brings a bracelet to the reader and gives a bracelet to the administrator at an exit from the Health center.
4.16. Additional paid services in the territory of the Health center:
- food and beverages at restaurant and in phyto bar.
4.17. Payment by cash for the additional services rendered in the territory of the Health center is forbidden.
4.18. Providing of additional services at the territory of the Health center is carried out for the money charged on an electronic bracelet.
4.19. Returning unspent money (advance payment) to visitors enlisted on an electronic bracelet is made in the same cash desk where they were brought only at presentation of the cash voucher and only within 1 day of rendering service.
4.20. The electronic bracelet is the property of the Health center. The visitor bears responsibility for safety and integrity of an electronic bracelet, which rushes on a wrist of a hand and shall be shown to the employee of the Health center at their requirement. Transfer of an electronic bracelet to other visitors is forbidden. At the visitor's exit from the territory of the Health center, the electronic bracelet shall be given to the administrator at an exit turnstile.
4.21. When receiving a bracelet, the Visitor is obliged, without departing from a reception, has to visually examine it and to be convinced of lack of any damages. The Visitor's claims about identification of damages of a bracelet after it departed from a reception, are not accepted by the Administration and are not considered.
4.22. In case of loss of an electronic bracelet or its damage the visitor bears responsibility according to these rules. The visitor is obliged to report about loss or damage of an electronic bracelet to the representative of Administration of the Health center immediately. Damage of a bracelet is meant as any action or inaction of the visitor as a result of which the bracelet lost the operational properties and cannot be used further.
4.23. At emergence at the visitors of questions about use of an electronic bracelet, they can address staff of the Health center.
4.24. For excess of a temporary limit in the pool (time which was not paid upon purchase of an electronic bracelet), calculation is made as follows:
• excess of the paid time of stay in the pool (for tariffs “4 hours” and “2 hours”) is paid according to the price list approved by Administration of the Health center;
• the payment is calculated on the quotations operating at the time of visit of the pool and the reception at the exit is subject to payment in cash desk.
4.25. In case of inability of the visitor to pay for in addition spent time or the rendered services, money shall be collected from him in the order established by the legislation of the Russian Federation.
Section 5. The general rules of conduct of visitors at the territory of the Health center
5.1. The prohibitions and restrictions for visitors of the Health center:
5.1.1. Visitors are forbidden to bring to the pool personal rubber rings and other special means for swimming, except for special children's vests.
5.1.2. It is forbidden to carry by to all pool areas any products from glass, including glass ware, other dangerous objects and also to take out from a zone shower soap, shampoos, lotions and other cosmetics. Visitors are forbidden to use a glass containers, ware out of bar and restaurant.
5.1.3. It is forbidden to carry out meal and drinks in places directly on that not taken away, including to the pool, in a bath zone.
5.1.4. The entrance of Visitors on the territory of the water pool area (outside the changing rooms) with packages, bags, etc. is forbidden.
5.1.5. All over the territory of the Health center it is forbidden: smoking of tobacco products (cigarettes, cigars, cigarillos, cigarettes, hookahs, etc.), use of electronic means for smoking and also smoking mixes and smoky substances, except specially allotted for this place.
5.1.6. In all pool area use by Visitors of the not smoking tobacco products that is intended for sucking, chewing or shuffing, is forbidden.
5.1.7. Visitors are forbidden to bring on hookah products.
5.1.8. It is not allowed to bring to the pool food and drinks, except the baby special food packed into a plastic container.
5.1.9. It is forbidden to carry by fire, gas, pneumatic and cold weapon, the bladed articles, as well as the explosive and flammable, toxic and strongly smelling substances on the territory of the Health center.
5.1.10. All over the territory of the Health center any kinds of discrimination and disrespect because of distinctions are strictly forbidde.
5.1.11. Visitors are forbidden to be in a zone of scenery, to climb on protections, terraces, to climb up pipes, hand-rail, sides of pools, borders, a handrail, etc., to ride a handrail and hand-rail, to climb steel structures.
5.1.12. Visitors are forbidden to break the common standards of behavior (morals and morality).
5.1.13. Visitors are forbidden to litter and break a sanitary and hygienic condition of the territory of the Health center (to throw out garbage, to spit on a floor, to throw chewing gum, etc.).
5.1.14. Visitors are forbidden to apply any vandal actions to the equipment, property and plants of the territory of the Health center.
5.1.15. In order to avoid falling and injuries visitors are forbidden to run, shout, push anyone to whistle, without need to call to the aid, misleading other visitors and personnel of the Health center.
5.1.16. It is forbidden to visit the pool for pregnant women. They should visit a sauna and bath only after consultation of the doctor.
5.1.17. In the pool area the persons under 18 years old are forbidden to drink alcoholic beverages.
5.1.18. Visitors are forbidden to pour water or other liquid on electrical units which are situated in rooms of the Health center.
5.1.19. Visitors (accompanying persons) are forbidden to leave children unaccompanied.
5.1.20. It is forbidden to use the pool, a bath, to boors for Visitors with cardiovascular and psychoneurological diseases, diseases of a backbone and musculoskeletal system disorders, other diseases and also to the persons having medical or other contraindications.
5.1.21. Visitors are forbidden to jump from sides to the pool.
5.1.22. Visitors are forbidden to bring the stock for entertainments (balls, toys, etc.) to the pool.
5.1.23. Visitors are obliged to observe other prohibitions (restrictions) provided by these rules.
5.2. Duties of visitors of the pool:
5.2.1. Visit of the pool demands from visitors of physical efforts and activity. Before visit of the pool, visitors have to estimate the physical abilities and ability to float.
5.2.2. Before signing of the contract of paid rendering services (i.e. the payment of visit of the Health center) the Visitor is obliged to study these rules and the operating tariffs attentively;
5.2.3. Visitors have to fulfill the requirements of staff of the Health center for safety, maintenance of an order and purity in the territory of the Health center.
5.2.4. Visitors have to treat with respect to each other and not prevent the leisure of other Visitors.
5.2.5. For ensuring public safety and prevention of acts of terrorism, visitors are obliged to show to security service of the Health center contents of personal belongings for checking.
5.2.6. In case of detection of theft or damage of property of the visitor, the visitors are obliged to report about it to personnel of the Health center immediately.
5.2.7. In case of unforeseen or emergency situations visitors are obliged to leave the pool immediately.
5.2.8. The visitors are obliged to store the check for the paid services, deposited money (advance payment), to an exit from a pool.
5.2.9. During visit of the Health center visitors are obliged to make thrifty use of property of the Health center.
5.2.10. The visitors are obliged to throw out garbage only in the special capacities provided for this purpose.
5.2.11. At an exit from the territory of the Health Visitor center, visitors are obliged to hand over an electronic bracelet.
5.2.12. The visitors are obliged to carry an electronic bracelet on a wrist of a hand and to show it to the staff of the Health center for their requirement.
5.2.13. Visitors are obliged to carry out and other duties provided by these rules.
5.2.14. The visitors have at their own and sole discretion the right to stop ahead of schedule a session and to leave the pool. At incomplete use of the paid time, monetary compensation is not made.
5.2.15. Visitors are not recommended to bring in the pool expensive and valuable things (jewelry, chains, rings, pendants, bracelets, mobile phones, photo and video equipment, etc.) which can deteriorate under the influence of moisture or can be lost and/or damaged.
5.2.16. The administration recommends to refrain from visit of the pool:
- for pregnant women;
- for persons with babies;
- for persons with recently suffered injuries, receiving medical treatment or being on rehabilitation.
5.2.17. The administration recommends to refrain from visit of a sauna and a bath to people with hyper sensibility to high temperatures, at high arterial blood pressure, at feeling sick, to the pregnant women, people having sharp diseases of infectious and other nature, diseases of a cardiovascular system, hypertensia, an ischemic disease and also having medical contraindications.
Section 6. Rights and obligations of Administration of the Health center TERMY "Alexandria"
6.1. The administration of the Health center has the rights:
6.1.1. To forbid presence on the territory of the Health center of the persons who did not reach 18 years without adult persons;
6.1.2. To forbid presence on the territory of the Health center of persons whose behavior can break an order, constitute danger to other visitors, a hygienic condition of a pool and/or contradicts the accepted public standards of behavior;
6.1.3. To forbid presence on the territory of the Health center of persons who do not agree to follow current rules or do not understand them;
6.1.7. To stop accept the payments and access for visitors to the pool area in a case holding special events, connected including with rent of the pool in general;
6.1.8. To perform visual inspection of personal belongings for the safety reasons.
6.2. The administration of the Health center is obliged:
6.2.1. To provide full and reliable information about an order of provision of services and their cost;
6.2.2. To organize arrangement, training and constant stay of staff of the Health center in a zone of finding of visitors, for ensuring safe stay of visitors on water;
6.2.3. To use only those expendables and the equipment which conform to safety requirements according to the established norms for rendering services.
Section 7. Rules of visit of the Health center by minors
7.1. Responsibility for minors (children, teenagers) during the time they spent at the territory of the Health center is entirely brought by the accompanying adults.
7.2. At visit of the pool by group of visitors, which includes minors, the responsibility for observance of Rules of visit of the pool by minors shall be born by the head of group, or by the senior of group.
Section 8. Instructions for use of a locker room, shower and toilets
8.1. After receiving an electronic bracelet, the Visitor has to pass in the common changing room with cabins for changing clothes, put things in a personal locker (number of a locker is specified on an electronic bracelet) and to close it according to the instruction. Use of other locking devices is not allowed. The administration reserves the right to dismantle the inauthentic locking devices without notification of the Visitor.
8.2. In case of loss of a bracelet, the automatic locker for storage of clothes in a locker room shall be opened by Administration, and after this drawing up act shall be made.
8.3. Changing the clothes and undressing out of intended for this purpose rooms is forbidden.
8.4. It is forbidden to store the objects and substances forbidden by these rules in lockers of changing rooms.
8.5. If there are any difficulties with closing and/or opening of a locker visitors are obliged to inform staff of the Health center immediately.
8.6. In case of detection of an open personal locker with the visitor's things, the Administration closes a locker by duty bracelet and places on it the control coupon.
8.7. Each visitor has the right to use no more than one locker for storage of personal things.
8.8. Before the visit of the pool, the Visitor has to take a shower. It is not allowed to use in shower any products from glass (ware, washing and cosmetics in a glass container, etc.) in order to avoid cuts.
8.9. It is forbidden to use various creams and ointments before visit of the pool.
8.10. Visitors are forbidden shower to sort and untwist cranes and diffusors; to break dispensers for soap, for paper towels, for toilet paper; to carry away any property.
Section 9. Requirements and recommendations about appearance of visitors and to application of swim wears.
9.1. Visitors, including children, are forbidden to be at the territory of a water and entertaining zone, a thermo-relaxation zone, a zone of rendering services of public catering, a zone of locker rooms, shower and cash desks of surcharges in underwear, in street footwear, in outerwear or without swim wears.
9.2. Women have to wear the synthetic swim wears at the pool area, men have to wear synthetic swimming trunks, small children up to 2 years have to wear special waterproof diapers (pampers). Wearing of swim wears from cotton fabric is not allowed.
9.3. Women are forbidden to be in the pool area without the top part of a swim suit (topless).
9.4. For the reason of prevention of traumatism on slippery surfaces and for personal hygiene, Visitors must use for movement on the pool replaceable footwear on a rubber sole, and for swimming in pools - rubber bathing hats. At the movement on ladders Visitors are obliged to hold hand-rail, a handrail.
9.5. Considering the fact that the Health center does not impound belongings (does not render service of storage of things) of Visitors, and just provides them in use personal lockers, the Administration does not bear responsibility for left lost at the territory of a pool/complex, belongings, footwear, documents, mobile phones, photo and video cameras, money, jewelry and other things of Visitors. The complaints about such cases are not reviewed by Administration, compensations are not paid.
Section 10. Rules of visit to Turkish hammam, sauna and bath.
10.1. Persons with cardiovascular diseases, including persons with pacemakers, as well as other persons specified in item 3.2. these rules, are forbidden to visit the Turkish hammam, sauna and bath.
10.2. Minor visitors aged up to and including 17 years old have to be in Turkish hammam, sauna and bath only accompanied by adult visitors.
10.3. Persons in a condition of alcoholic, drug, psychotropic intoxication as well as the persons under the influence of other stupefying substances, are forbidden to visit the Turkish hammam, sauna and bath.
10.4. During the visit of Turkish hammam, sauna and bath, visitors are forbidden to take alcoholic and low alcohol drinks.
10.5. The entrance to Turkish hammam and sauna shall be carried out strictly in swim wears.
10.6. During stay in baths visitors are obliged to use individual towels.
10.7. It is strictly forbidden to pour out water and other substances on the bath boiler. It is forbidden to bring aerosol liquids, food and drinks in a bath zone.
10.8. Visitors are forbidden to use bath besoms in the pool area.
10.9. It is not allowed to use Turkish hammam, sauna and bath for personal hygiene (to have a shave, wash personal belongings, etc.). It is not allowed to use Turkish hammam, sauna and bath for drying of towels and personal belongings.
10.10. Visitors are forbidden to leave towels and clothes in a Turkish hammam, sauna and bath.
10.11. During the visit of a Turkish hammam, sauna and bath visitors are forbidden to touch metal parts of the equipment installed in there.
10.12. Visitors are forbidden to adjust the devices that are in rooms of baths and saunas.
10.13. Visitors are forbidden to apply on body creams, oil, scrubs and other cosmetic and medicinal agents at the territory of baths (saunas) as well as to use various tinctures and extracts.
10.14. After visiting the Turkish hammam, sauna and bath and before visiting the pool and entertaining zone, Visitors are obliged to take a shower.
Section 11. Responsibility for breaking the Rules
11.1. In case of loss or damage of property of the Health center caused by the Visitors, they are obliged to indemnify the caused loss as well as to bear responsibility for other violations allowed by it, according to the current legislation of the Russian Federation.
11.2. For damage caused to property of the Health center, the property and/or health of Visitors, the Visitor bears responsibility in the order established by the legislation of the Russian Federation. The responsibility for the damage caused by minors and/or persons with limited opportunities shall be born by their parents or trustees.
11.3. When losing a bracelet or its damage, the Visitor compensates to the Health center its cost of 600 rubles.
11.4. If Visitors smoke in the place not allocated for this purpose they are obliged to pay a penalty of 1500 rubles for it.
11.5. The Health center does not bear responsibility for safety of personal belongings or a jewelry, other values of the visitors left unguarded in the pool area and baths or that they were lost and/or partially spoiled by the visitor.
11.6. The staff of the Health center are authorized to undertake measures against the Visitors who are in a condition of alcoholic or drug intoxication, in a mentally unstable state as well as against the Visitors who are not reacting to remarks of staff and do not following current rules.
11.7. The Visitor agrees to abide current rules and bears full responsibility for their violation according to these rules and the current legislation of the Russian Federation.
11.8. The Visitor is obliged to pay a penalty of 300 rubles for the loss or damage of a towel.
11.9. If Visitors lose an electronic bracelet, then they have to pay a penalty. When losing an electronic bracelet, the visitor is obliged to inform the representative of Administration of the Health center immediately.
The administration of the Health center does not carry out return money charged on the lost electronic bracelet if until blocking of an electronic bracelet, other person used it (paid services, etc.). The administration of the Health center returns to the visitor only that money that charged on an electronic bracelet at the time of its blocking.
Section 12. Final clauses
12.1. Current rules are published on the website as well as at the information stand (reception desk) and in other places at the territory of the Health center.